We Value Your Feedback
At Adaptive Support Services Syd Pty Ltd, your voice matters.
We are committed to delivering high-quality, person-centred support under the NDIS. Your feedback—whether it’s a compliment, suggestion, or concern—helps us improve and provide services that truly meet your needs.
Why Your Feedback Matters
Feedback allows us to:
- Celebrate what we’re doing well
- Make meaningful improvements to our services
- Ensure your rights are upheld and respected
- Strengthen trust and communication between our team and the people we support
Ways to Provide Feedback
You can share your thoughts with us in whichever way is easiest for you:
- Online Form: Use our feedback form
- Phone: Call us on [Insert Company Phone Number]
- Email: Send an email to [Insert Contact Email]
- In Person: Speak with any team member
We welcome feedback from participants, families, carers, staff, advocates, and community members.
Your Rights Are Respected
- You can provide feedback anonymously if you prefer.
- Making a complaint will not impact the quality of support you receive.
- We will handle your feedback confidentially, respectfully, and in accordance with NDIS guidelines.
- You have the right to seek support from an advocate or lodge complaints with the NDIS Quality and Safeguards Commission at any time.
Our Commitment to Timeframes
- We aim to acknowledge all feedback within 2 working days.
- Complaints will be addressed and resolved promptly, typically within 7–10 business days.